Not sure which San Francisco office to call? Start with 311
The city’s information line offers round-the-clock help for nonemergency questions and services.
Finding the right government office can be the first obstacle to getting a simple question answered. San Francisco’s 311 line is designed as a starting point for nonemergency city information and services, including questions that do not fit neatly into a single department.
The city says the service operates every day, 24 hours a day, with assistance in more than 160 languages. Call 311 from within San Francisco, or 415-701-2311 from outside the city. The city also lists 711 for callers who need TDD/TTY access.
Examples of questions the service can help with include public transportation and Muni directions, public records, property assessments and how to reach offices responsible for vital records or other filings.
The practical value is navigation: a resident who does not know which office handles a request can start with 311. Because the line is for nonemergency city matters, it should not replace an emergency call.
Source: City and County of San Francisco. Prepared with AI assistance from the linked public guidance.
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