A Los Angeles resident’s starting point for city service requests
MyLA311 connects residents with city services, including online requests at any hour.
An overflowing bin or a neighborhood maintenance problem can leave Los Angeles residents with a basic question: which city office should receive the report? The city’s MyLA311 service provides a starting point for requesting help and finding the appropriate service.
According to the city’s guidance, residents can submit requests online around the clock. The request type determines where it goes, so choosing the category that matches the issue matters. The Los Angeles Department of Transportation also directs residents to 311 and its online service-request channels.
For a broken or missing sanitation bin, LA Sanitation & Environment directs residents to the Request Service option in the MyLA311 app. That provides a specific route for a common household problem.
Before filing, have the location and a clear description ready. Check the city’s current instructions for the service you need; submitting a request does not establish a guaranteed completion time.
Source: City of Los Angeles. Prepared with AI assistance from the linked public guidance.
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